• FREE DOMESTIC SHIPPING on orders above RM150!

Frequently Asked Questions

Where does HEGIRA deliver?

We ship to both Peninsular and East Malaysia. Singapore, Brunei & Indonesia.

How much does shipping cost?

The shipping charge are from RM8 within West Malaysia and RM12 for East Malaysia* (subjected to confirmation). For order above RM 250, the delivery charge is free (Malaysia only).

For shipping to Singapore, the first 0.5kg is RM60, RM130 for Brunei, and RM105  for Indonesia

How long does it take?

Delivery within Malaysia takes 1-3 working days. Delivery to Singapore, Brunei and Indonesia will take 8-14 days.

Have you shipped my order?

We will whatsapp /email your tracking number once the items are packed and shipped. Paid orders made before 9am will be shipped out on the same day. Orders after 9am will be shipped out the next day.

Item received is damaged. What should I do?

Although we ensure all our items are in good condition on delivery, damage may occur during the transit period. We sincerely apologise and hope you will continue to shop with Hegira. Please let us know immediately if you have received a damaged item within 14 days from purchase date. Kindly send a photo of the damaged area of the product, write a short description and send it to hegiragroup.sales@gmail.com or whatapps us at +6019-3916998. We will replace your damaged item. If the item is out of stock, you can exchange it to other colour/design.

I received an incorrect item.

Please let us know immediately via email at hegiragroup.sales@gmail.com or whatapps us at +6019-3916998 with your order ID and a picture of the item received and we will get it sorted out for you.

An item is missing from my order.

We apologize for the error in delivery. Kindly send an email to hegiragroup.sales@gmail.com or whatapps us at +6019-3916998 with your order ID and we’ll have the item shipped out to you soon.

Which address should I ship my order to?

We suggest getting it shipped to your office if you’re working, as PosLaju operates between 8:30am to 8pm on weekdays, and 8:30am to 5pm on Saturdays. If you’re unavailable to collect your parcel on delivery, your parcel will be kept at the nearest PosLaju office for 15 days, so you can collect it within that time frame. After that, it will be returned to us.

Do you offer Cash on Delivery for the products?

We do not offer that service at the moment.

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